Customer Services
FAQS

How much does it cost to subscribe?

  • You will receive the first 3 issues and the Needle holder for Free, the only charge being Shipping & Handling for $1.95. Each subsequent issue are $7.49 per issue, with Free Shipping.

Can I get the free gifts without subscribing?

  • These gifts are exclusive to subscribers, but if you would like to subscribe you can do so via our subscribe page.

What methods of payments do you accept?

  • We accept all major credit cards.

I have received the wrong/damaged issue/s.

  • We will replace all your issues with the correct and/or perfect conditions copies, no question asked. Please contact our customer service at 1-800-261-6898 or Email us at customerservice@eaglemoss.com.

How do I cancel my subscription?

  • You can cancel at any time by calling our customer service toll free number 1-800-261-6898

How can I get copies if I live outside the USA?

  • I am sorry, this collection is only available in the USA at the moment.

I can’t see some of the pages on the website. Help!

  • It may be a temporary problem, so please click Refresh to reload the page. If you are experiencing problems getting through to the secure order area when trying to place a subscription order, please email us at customerservice@eaglemoss.com.

How does the subscription work?

  • Every month we will send you 4 issues at a time through the mail. Don’t forget that as a subscriber you’ll receive 4 exclusive free gifts. Postage is also free and you can cancel at any time.

If I subscribe, when will I receive the free gifts?

  • We will send you your free, needle holder and set of needles and hooks with your first shipment, then the binder with your second shipment, the craft bag with your third shipment and the bobble beanie kit with your sixth shipment.

What do you get with each issue?

  • You receive 2 balls of wool plus needles with the first three issues – 4mm with Issue 1, 5mm with Issue 2, and 3.5mm with Issue 3. You’ll also receive a free binder with issue 3 and divider cards with issue 4. Subscribers to the Knit and Stitch also receive a specially-designed Needle Case with extra needles, two crochet hooks, and a cable needle.

Where do I get the needles for the various projects in the collection?

  • You receive needles with the first three issues – 4mm with Issue 1, 5mm with Issue 2, and 3.5mm with Issue 3 to get you going. Subscribers to the Knit and Stitch also receive a specially-designed Needle Case with extra needles, two crochet hooks, and a cable needle. All other needle sizes can be found at good craft retailers.

How does a premium subscription work?

  • The premium subscription is an exclusive offer giving you the opportunity to receive additional gifts throughout the collection by paying only 75c extra per issue. That means as a premium subscriber you get all of the benefits of a regular subscription, plus you receive a 4 fantastic kits Owl Doorstop, Tassel Cushion, Chic Purse and Cute Mouse. You will receive these in 4 different shipments over the lifetime of the collection. For more details on all of the gifts go to our subscriptions page.

If I take out a premium subscription do I still receive the other free subscription gifts?

  • Yes, as a premium subscriber you will receive the FREE subscription gifts in addition to the 4 fantastic CreaCraft kits.
CONTACT US

For any other questions, please contact us at:

Eaglemoss Inc

315 West 36th Street

New York, NY 10019

Tel: 1 800 261 6898

Email: customerservice@eaglemoss.com

FAQS ABOUT THE COLLECTION

My first square looks like it’s coming up small. Help!

  • The finished size of each square squares is 12cm. If the square is coming up small you need to change the needle size – see the Note in the pattern box which refers to reading a pattern card, know-how 1. if the square is just a little too small it can be blocked to size using the spray method. Pin the square out to size and spray with clean, cold water and leave to dry. All blocking information is featured in Issue 2.

Is the wool double knitting?

  • The yarns received in Issue 1, Harmony and Provenance, are both double knitting yarns. Please refer to the following link for all the details about the types of yarns they are.>

Are there 2 squares to make in each issue?

  • With each issue, one ball of yarn makes two squares. In each issue, you then learn how to tack them together to make a lovely double-sided square. You will make two double-sided squares per issue, which will create a reversible throw over time.

I loved your other magazine Knit & Stitch. Is this one completely new?

  • Yes! This is a brand-new magazine, with all-new content, brand new design, and a selection of new textured CreaCrafts yarns. The throw is double-sided in a warm, neutral palette.

What are the yarns made out of?/What are the compositions?

  • Please refer to the following link for all details about the yarns, including needle sizes and tensions: click here
Issue 8 Colourblock sweater

Correction for BACK neck shaping.

Work as given for front neck omitting the 6[8:8:8] rows after shaping on first side of neck and the 7[9:9:9] rows after shaping on second side of neck.